Refund policy
Refund
We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
We will refund the full order amount minus the return shipping costs.
The fastest way to ensure a refund is to e-mail admin@silencemelbourne.com with the product details and desired reason for your refund.
Once the return is accepted, return the product and we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at admin@silencemelbourne.com.
You can always contact us for any refund and return question/s at admin@silencemelbourne.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We also generally do not sell these items so this would be for very rare circumstances.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We accept returns up to 14 days after you have received your item if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs. The fastest way to ensure an exchange is to e-mail admin@silencemelbourne.com with the product details and desired reason for exchange. Once the return is accepted, return the product and make a separate purchase for your new item.
European Union 14 day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.